![]() ![]() Type your current password into the box labeled “Password.” Enter a new password and a new password hint. ![]() ![]() Select “Install” and accept the “End User License Agreement” when prompted. You can reset the password on My Passport from within the application if need be.Ĭlick “Start” and select “Computer.” Double-click the CD-ROM drive, then double-click the “SmartWare” application on a PC, the application is listed as “WD SmartWare.exe,” and on a Mac it is listed as “WD SmartWare.app.”Ĭlick the “Settings” tab. They range in storage capacity from 250 GB up to 1 TB, although out of the box this amount is diminished because of the installation of SmartWare, WD’s user-friendly software. Passports have slim cases constructed of heat-sinking materials such as aluminum – which compensates for the lack of built-in fans. My Passport drives are designed for on-the-go use, unlike the enlarged devices found in the My Book series. My Passport is one of the external storage product lines produced by Western Digital, or WD. To unlock your drive, please enter your drive password in the box below.” I did not find that quick / full distinction included in any WD instruction. One possible reason was that I did a quick format, not a full format. I tried to erase the drive by formatting it, but for some reason, that did not erase the drive password. I was advised by a WD technician to format the drive which would erase all the data, but also erase the mystery password. ![]()
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